Price by fault type
| Fault | Typical root cause | Parts + labour (TTC 17 %) | Visit duration |
|---|---|---|---|
| Lockout (you are outside, no damage) | Lost key, slam-shut | €120–€220 business hours / €180–€320 out-of-hours | 30–60 min |
| Lockout with cylinder drill-out | Jammed cylinder, broken key | €160–€280 | 45–75 min |
| Cylinder replacement (euro profile) | Key wear, bump-key concern | €120–€240 | 30–45 min |
| Hinge replacement (3 standard hinges) | Screw pull-out, sagging leaf | €110–€200 | 60–90 min |
| Single hinge repair + realign | Loose screws, no replacement | €80–€130 | 30–45 min |
| Strike plate re-alignment | Door not latching | €70–€120 | 30 min |
| Door closer / soft-close | Worn mechanism | €110–€200 | 45–60 min |
| Handle / lever replacement | Mechanism broken | €80–€160 | 30–45 min |
| Frame realignment (minor) | House settlement | €180–€350 | 90–180 min |
| Frame realignment + re-caulk | Water ingress | €280–€480 | 3–4 hours |
| Door leaf sanding + re-hang | Leaf rubs on floor | €140–€240 | 2–3 hours |
| Leaf replacement (standard interior) | Damage, warp | €300–€550 materials + labour | 3–4 hours |
| Front-entrance timber door repair | Warp, rot on bottom rail | €450–€900 | 6–12 hours |
| Glass pane replacement (insulated) | Impact, crack | €280–€650 | 2–3 hours |
Labour-rate bands:
- Serrurier (locksmith) — €70–€100/h + call-out fee €45–€90
- Menuisier (carpenter) — €55–€85/h
- Heritage-timber specialist — €85–€130/h (châteaux, maisons de maître, ironwork)
Typical drive-up surcharges:
- Night call-out (20:00–07:00): +€50–€90
- Sunday or bank holiday: +€60–€120
- Property beyond 25 km from the workshop: +€0,60/km return
Repair vs replace — the decision tree
Keep-repair-and-use if:
- Door leaf is intact (no warp, no rot, no structural crack)
- Frame is true (spirit-level check on sides and head)
- Hinges can be re-seated with longer screws or a hinge-plate repair kit
- Cylinder is the only concern and the door mechanism is functional
- Soft-close can be isolated and swapped without changing the leaf
- Glass is intact in panelled doors
- Budget to replace the whole door set is not available this year
Replace the whole door set if:
- Frame is rotting at the floor or sill — repair is temporary
- Leaf has warped more than 5 mm across the width (it will not stay closed)
- Multiple hinges have failed and the leaf has sagged into the frame
- Front-entrance door fails current thermal performance (U-value above 1,4 W/m².K; modern target is <1,1 W/m².K)
- Door no longer meets security needs (break-in on front entrance, insurance renewal needs higher lock grade)
- Door style is aesthetically wrong for a completed renovation (kitchen, bathroom) and budget allows
Replacement price reference:
- Interior door set (leaf + frame + hinges + handle, painted) installed: €550–€1 100
- Front-entrance timber door set (insulated, triple-glazed where applicable): €2 400–€5 500
- Front-entrance steel security door (RC2, triple-glazed): €2 800–€4 800
- Garage or service entrance (fire rating EI 30, self-close): €900–€1 800
Mid-path — partial replacement:
- Replace leaf only, keep frame: €350–€700 (if frame is true and correctly dimensioned)
- Replace cylinder + keeper + handle only: €220–€420
- Replace glass panel + hinges: €450–€850
Insurance considerations:
- If the lock failure is linked to a burglary attempt, the attempted-burglary claim covers repair and often a cylinder upgrade
- Water damage at the frame may be covered under dégât des eaux policy — expert visit required before repair
- Document with photos before work starts
A simple heuristic: if the repair is more than 50 % of the replacement price, replace. If the frame is compromised, replace. Otherwise, repair.
Security cylinders, locks and certifications
Cylinders are the single most specified part on a repair call. Standards matter.
Cylinder grades in Luxembourg:
- Basic profile (EN 1303 class 3): €30–€55, no anti-bump, no anti-pick — not recommended on a front entrance
- Mid-range security (EN 1303 class 5–6): €80–€160, anti-bump, anti-pick, anti-drill plate
- High-security patented key (SKG* or VdS A+)**: €150–€300, patented key profile, duplication requires owner card, 5–10 years warranty
- Keyed-alike system (multi-door, one key): +€40–€60 per cylinder over base price
- Master-key system (property manager + tenants): €200–€500 setup + per-cylinder cost
What to ask for on a front entrance:
- Cylinder class 5 minimum
- Anti-bump, anti-pick, anti-drill
- Security escutcheon (rosette) on the exterior side to prevent cylinder pulling
- A key-control regime (patented profile) if neighbours have tenants or staff
Multi-point locks on front doors:
- Standard three-point lock (hooks top, middle, bottom + centre latch): €220–€480 mechanism + labour
- Five-point lock (hooks + deadbolts): €380–€650
- Motorised lock (smart, Bluetooth or keypad): €650–€1 500 mechanism + labour — requires a door that takes the case depth
Insurance class implications:
- Many LU home-insurance policies (Bâloise, Foyer, Lalux, AXA) give a 5–10 % discount on theft cover for a front entrance with a class-5-or-higher cylinder and a three-point lock
- A burglary attempt triggers most insurers to replace the cylinder at no cost under franchise — ask the adjuster
Reverse side — what not to do:
- Do not copy a key from a hardware store when the cylinder is patented — the patented profile will not copy
- Do not install a mid-range cylinder on a budget front-entrance door if the leaf itself is weak — the door will kick open before the cylinder fails
- Do not ignore a rosette that moves when pulled — a kick-out attempt sign
A common upgrade at a call-out is: lockout → cylinder replaced → rosette added → key-control programme set up. Bundle price: €280–€460.
TVA — 3 % super-reduced or 17 % standard
Door repair can qualify for the Luxembourg super-reduced VAT rate when carried out on an eligible property. Understanding the rule avoids disputes at invoicing.
Rate in practice:
- Repair of interior door in a primary residence, the dwelling more than 2 years old: TVA 3 % eligible, subject to pre-approval (attestation LOG-2018) from the Administration de l'enregistrement
- Repair of interior door in a primary residence less than 2 years old (new construction): TVA 17 %
- Repair of interior door in a secondary residence or rental: TVA 17 %
- Repair of door in a common-area building (copropriété): TVA 17 % usually, with portion at 3 % only for private apartments
- Repair of a front entrance, primary residence >2 years old, within the €50 000 lifetime cap per dwelling: TVA 3 %
- Emergency lockout as a standalone service (no installation): TVA 17 % (pure service, no embedded works)
- Commercial premises or public building: TVA 17 %
The €50 000 cap:
- The 3 % regime applies up to €50 000 of renovation cost per dwelling over the lifetime of the owner. Door repairs normally cost a small fraction; the cap is rarely reached on doors alone but is tracked cumulatively.
What the invoice must show for the 3 % rate:
- Attestation LOG-2018 reference number for the property
- Proof of primary-residence status (lease or home address)
- Date of construction (proof of >2 years)
- Line items split if both repair (3 %) and pure lockout service (17 %) are combined
Worked example on a €420 TTC door-frame realignment on primary residence at 3 %:
- Labour + materials: €408 net
- TVA 3 %: €12
- TTC: €420
Worked example on the same €420 at 17 % (secondary residence):
- Labour + materials: €359 net
- TVA 17 %: €61
- TTC: €420 (the craftsman prices TTC typically)
This can mean €49–€60 saved per intervention on primary-residence work with attestation on file. On a €2 500 front-entrance door replacement, the saving is around €350.
Ask the menuisier or serrurier at booking: "Is the attestation LOG-2018 on file for this property?" If yes, the 3 % rate is applied on the invoice.
Comparing three door-repair quotes
The six checks that matter:
- Trade registration. Registre de commerce + Autorisation d'établissement — check on the Chambre des Métiers public register.
- Speciality match. A serrurier handles locks and cylinders; a menuisier handles leaves and frames; a heritage-timber specialist handles historic doors. A single contact is fine, but the right speciality must be on site for the right fault.
- Diagnosis report. A good first-visit diagnosis lists the fault, the root cause (screw type, frame twist, cylinder wear), the options (repair / partial replace / full replace) with cost, and the risk if ignored.
- Parts brand and grade. Branded cylinders (Mottura, Cisa, Abus, Kaba, Iseo) with a clear security grade (EN 1303 class 5+) — not generic no-brand.
- Warranty. At least 2 years on labour; 5–10 years on patented cylinder systems.
- Invoice compliance. Detailed line items, LOG-2018 attestation referenced if 3 % TVA.
Briefing pack to share:
- Photo of the door (leaf, frame, hinges, cylinder, handle) from both sides
- Description of the fault in plain words
- History: age of the door, last intervention, any recent slam or impact
- Urgency: emergency, 48 hours, or within 2 weeks
- LOG-2018 attestation if claiming 3 %
- Access constraints (building code, parking, stairwell)
Typical price cluster on the same brief:
- Budget end (−20 %): local solo artisan, no call-out fee, no brand guarantee on cylinders — fine for a simple hinge or interior leaf sag
- Median: specialised SME with branded parts, 2-year warranty, LOG-2018 handled — best value for most repairs
- Premium (+25 %): heritage or security specialist, patented cylinder systems, 10-year warranty — required for front entrance of a maison de maître or where insurance requires class-6 cylinder
Cluster in a shared-brief exercise should fall within ±20 %. A 40 % discount usually means non-branded cylinders, generic hinges, or no warranty. A 50 %+ premium usually covers a heritage menuisier or a certified-security installer.
Pair a final decision with a signed devis (written quote) that states the scope, parts, warranty and TVA rate. Never accept a verbal quote over €150.
Door repair in Luxembourg ranges from €80 for a simple hinge or strike realignment to €450+ for a frame realignment or front-entrance intervention. The biggest decision is repair vs replace — use the 50 % rule of thumb. For front entrances, invest in a class-5-or-higher cylinder and a three-point lock for insurance-eligible security. Fynd.lu lists declared serruriers, menuisiers and heritage-timber specialists with Autorisation d'établissement, Chambre des Métiers registration and public-liability cover — gather three quotes on a shared brief with photos and the LOG-2018 attestation before selecting.
